Cancellation and Refund Policy

If your order has not been dispatched yet, contact us at sales@mommyhana.com or 601166120052 and we will cancel it and refund you in full. Once an order has been handed to the courier it can no longer be cancelled, and the sections below apply instead.

Please check your parcel on arrival. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the item and its packaging. We will arrange a replacement or a refund, and we will cover the return postage in these cases.

If you simply change your mind, you may request a return within 7 days of delivery, provided the item is unused, unopened, and in its original packaging with any seals intact. Return postage for a change of mind is borne by you. Once we receive and inspect the item we will refund the price of the product. The original RM8 shipping fee is not refunded in change of mind cases.

For hygiene and product safety reasons we cannot accept the return of supplements or other consumable products once they have been opened, or of any item where the seal has been broken, unless the item is damaged, defective, or incorrect. This does not affect your statutory rights.

Email sales@mommyhana.com or call 601166120052 with your order number, the item concerned, and the reason for the request. Please wait for our confirmation before sending anything back, so that we can give you the correct return address.

Approved refunds are made to the original payment method through the gateway used for the order. We process approved refunds within 7 to 14 working days of receiving and inspecting the returned item, or of approving a cancellation. Your bank or payment provider may take further time to show the credit in your account.

This policy is in addition to your rights under the Consumer Protection Act 1999 and other applicable Malaysian law. Nothing here limits those rights.

MOMMYHANA CREATIVE SDN. BHD. (Company registration number 201801011835)
NO 2-2F, JALAN SETIA PERDANA BE U13/BE, BANDAR SETIA ALAM, SEKSYEN U13, SHAH ALAM, 40170, SELANGOR, MALAYSIA

Email: sales@mommyhana.com
Telephone: 601166120052