Shipping Policy

We deliver to addresses throughout Malaysia, including East Malaysia.

Shipping is free of charge for orders within Peninsular Malaysia. Delivery to Sabah, Sarawak and Labuan starts from RM16 per order, based on parcel weight. Delivery to Singapore starts from RM32 per order, based on parcel weight (up to 3kg). Any shipping fee is shown at checkout before you confirm payment.

Orders are processed on working days, which are Monday to Friday excluding public holidays. Orders placed on a weekend or public holiday are processed on the next working day. Order confirmation may be made through WhatsApp.

Estimated delivery is 1 to 3 working days from dispatch to Peninsular Malaysia, and 3 to 5 working days to Sabah, Sarawak and Labuan, via NinjaVan. This is an estimate and not a guaranteed delivery date. Delivery to rural areas may take longer.

Once your order is dispatched we will provide a NinjaVan tracking number so you can follow the parcel.

Delivery may be delayed by weather, public holidays, peak periods, or other events outside our control or the courier's control. We will help you follow up with the courier if a parcel is delayed.

Please make sure your delivery address and telephone number are correct. If a parcel is returned to us because the address was incorrect or because delivery could not be completed after the courier's attempts, we will contact you to arrange redelivery. A further RM8 shipping fee applies to redelivery in these cases.

If your parcel is lost in transit, contact us at sales@mommyhana.com and we will raise it with NinjaVan.

MOMMYHANA CREATIVE SDN. BHD. (Company registration number 201801011835)
NO 2-2F, JALAN SETIA PERDANA BE U13/BE, BANDAR SETIA ALAM, SEKSYEN U13, SHAH ALAM, 40170, SELANGOR, MALAYSIA

Email: sales@mommyhana.com
Telephone: 601166120052