Shipping Policy

We deliver to addresses throughout Malaysia, including East Malaysia.

Shipping is a flat rate of RM8 per order, nationwide. The fee is shown at checkout before you confirm payment.

Orders are processed on working days, which are Monday to Friday excluding public holidays. Orders placed on a weekend or public holiday are processed on the next working day. Order confirmation may be made through WhatsApp.

Estimated delivery is 3 to 5 working days from dispatch, via NinjaVan. This is an estimate and not a guaranteed delivery date. Delivery to East Malaysia and to rural areas may take longer.

Once your order is dispatched we will provide a NinjaVan tracking number so you can follow the parcel.

Delivery may be delayed by weather, public holidays, peak periods, or other events outside our control or the courier's control. We will help you follow up with the courier if a parcel is delayed.

Please make sure your delivery address and telephone number are correct. If a parcel is returned to us because the address was incorrect or because delivery could not be completed after the courier's attempts, we will contact you to arrange redelivery. A further RM8 shipping fee applies to redelivery in these cases.

If your parcel is lost in transit, contact us at sales@mommyhana.com and we will raise it with NinjaVan.

MOMMYHANA CREATIVE SDN. BHD. (Company registration number 201801011835)
NO 2-2F, JALAN SETIA PERDANA BE U13/BE, BANDAR SETIA ALAM, SEKSYEN U13, SHAH ALAM, 40170, SELANGOR, MALAYSIA

Email: sales@mommyhana.com
Telephone: 601166120052